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Emptor CRM       Features   Modules   Netflow BPM   Stars HCM		Home Page > Products > Emptor CRM     Features         Emptor offers a wide range of modules covering all customer relations activities including Customer Management, Sales, Marketing, After Sales Support. Emptor's features are as follows: Overview Web based user interface Service Oriented Architecture Multiple language support, per user level language settings Support for approval mechanisms Mass email and SMS support Custom notification support Capability to work online and offline Capability to work on PDA’s and other hand held devices Support for adding notes and attachments to all records   Security and Authorization Group and role-based security in different levels Screen, record and field base access control Multiple company and organization support Support for historical data archiving System usage logs and statistics Encrypted field support for confidential information   Reporting Capability to create and save personalized lists Multidimensional reports Graphical reports Exporting information to Microsoft Excel Support for Microsoft Word mail merge capability on reports Support for Microsoft SQL Server Reporting Services Support for special printing needs such as for bills and service      forms Personalization Personalized homepage User friendly web based screen and report design tool Menu design tool Administration module for system variables   Office Integration Emptor Add-in to  access CRM entities from Microsoft Outlook Export to Microsoft Excel format Access to Microsoft Outlook calender and to send emails Microsoft Exchange module to import filtered CRM email       responses in to Emptor   Enterprise Application Integration Data exchange through XML Web Services CTI support for call center integration LDAP and ADSI use for enterprise IT infrastructure integration Database integration

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